Shipping

Shipping will be calculated at checkout 

Ontario

Standard 1-3 Business days

Express 1-2 Business days

Canada

Standard 6-8 Business days

Express 3-4 Business days

USA

Standard 5-10 Business days

Express 3-5 Business days

Shipping Insurance

If you choose Route shipping insurance at checkout your package will be protected from loss, theft, or damage. However, if you choose to opt from the insurance, we are not responsible for the lost or stolen package once it has been placed in the shipping carriers care.

Returns

We offer a 10 day policy. If 10 days have gone by since the delivery of your purchase, we aren’t able offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it – with original packaging and tags.

Refunds and exchanges upon approval. Please email Info@neutralsbybi.com

Once your return is received and inspected, we will send you a notification email that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.